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Author Topic: Poor Audio Quality and other issues  (Read 8669 times)

s2law

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Re: Poor Audio Quality and other issues
« Reply #15 on: January 20, 2014, 04:36:46 AM »
I have to agree with McLeod and MrsMumbles on this one.

You can't complain about a phone not performing a function it clearly wasn't designed for. That's like saying that the LG-G2 makes a lousy coffee table because it has a button on the back, even though all your other phones have enabled you to balance your mocha latte on it without issue.

Bottom line is either pick up the (hand)set and use it as a phone, or if you insist on being one of these annoying people that believes that the rest of the world wants to hear your conversation, use the loud speaker provided.
« Last Edit: January 20, 2014, 05:04:02 AM by s2law »

nikon5400

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Re: Poor Audio Quality and other issues
« Reply #16 on: January 20, 2014, 08:41:29 AM »
Times change dude. Get a Bluetooth headset for activities like you're taking. You remind if these people I see driving holding their phone in there hand near the steering wheel and talk. Use the darn speaker phone or a headset.

This is the best phone I have ever had and fulfills allmy needs

Sent from my Nexus 7 using Tapatalk

You are forced to change your habits if you want to use this phone?
You are missing the point - people can't hear you as well as they could or can if you use a different handset. The speakerphone and Bluetooth existed for a long time. Anyway, long story short - my phone is back. If LG fixed the issue that affects way too many people - great, I'll get it again. If they haven't - great for people who don't have(care about?) this issue, people who are willing to adjust (you?)  and live with it.
« Last Edit: January 20, 2014, 08:44:03 AM by nikon5400 »

s2law

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Re: Poor Audio Quality and other issues
« Reply #17 on: January 20, 2014, 09:09:16 AM »
I'm sorry this is an issue for you Nikon, genuinely. However as myself and many others have stated, we simply don't have this issue with our N5's.

I'm confident that if you called Google they would offer you a replacement. What's more LG will do a full repair for free if they identify a defect.

nikon5400

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Re: Poor Audio Quality and other issues
« Reply #18 on: January 20, 2014, 09:48:00 AM »
I'm sorry this is an issue for you Nikon, genuinely. However as myself and many others have stated, we simply don't have this issue with our N5's.

I'm confident that if you called Google they would offer you a replacement. What's more LG will do a full repair for free if they identify a defect.

Well, that's exactly the problem - the replacements they have been offering so far are no better. They claim they never heard of this issue before, although if you search the internet you'll find dozens of posts about it. My take on this - they are trained to say that!

According to Sprint rep I spoke to - LG G2 and N5 have been returned like no other device because of this particular issue. Was he telling me the truth or did he say that because he makes better commissions off the other brands - don't know. But according to my tests -  LG G2 was the only display at that Sprint store that sounded worse than N5.

Don't get me wrong guys - I really hope this issue is fixed or getting fixed. And if I find out that it is, I'll post it here.
« Last Edit: January 20, 2014, 09:50:31 AM by nikon5400 »

mcleod52

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Re: Poor Audio Quality and other issues
« Reply #19 on: January 20, 2014, 11:07:12 AM »
Sorry didn't mean to sound condescending with my reply but I was basking in Seahawk glory.

Let us know how it goes for you with your issue. Wish you had as good an experience as I am having with my 5

Stew

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nikon5400

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Re: Poor Audio Quality and other issues
« Reply #20 on: January 20, 2014, 02:24:05 PM »
I just checked out friends N5 purchased in 2014 - same issue, may even be worse. Voice message is garbage when mic is 6 inches away. This phone seems to be December build, the one I returned was purchased early November.

So, the issue has not been addressed and voice is muffled. But hey, great OS and great processor, who cares about the actual phone part of a device. right? :)

Sorry guys, don't mean to be sarcastic, but it just seems like most N5 users don't care about the actual phone as much as other things, like processor, OS, etc. On the other hand, like I mentioned earlier - it may be by design, to cut down on background noise.

One of the workarounds is turning on speakerphone (I know, why would you if you can hear without the speakerphone just fine..).
Another workaround may be blocking the upper microphone, but then I'd assume lots of background noise will be heard.
Background cancellation works great on Galaxy by the way, so I really don't know why LG is doing it differently, but they must have a reason
« Last Edit: January 20, 2014, 03:59:51 PM by nikon5400 »

mcleod52

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Re: Poor Audio Quality and other issues
« Reply #21 on: January 21, 2014, 12:49:48 AM »
Do you have a case on the unit?

Sent from my Nexus 7 using Tapatalk


nikon5400

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Re: Poor Audio Quality and other issues
« Reply #22 on: January 21, 2014, 07:45:40 AM »
Do you have a case on the unit?

Sent from my Nexus 7 using Tapatalk
Case is not the issue. I tested my phone  (and store displays) without case.

If you (or anyone) can tell you don't have this issue, I'd like to hear about it. I'd buy the N5 again in a heartbeat.

This is how I tested N5s at home (sorry for coping it here)  -

1. get another phone to compare, preferably Samsung Galaxy or HTC One (A MUST! OTHERWISE WHAT'S THE POINT?)
2. set both phones on the desk, right next to each other
3. call some other line from both of these phones at the same time and leave a message (you'll end up with 2 identical messages on that line)
4. start talking...... DO NOT USE SPEAKERPHONE.
5. talk with mics a couple inches away, then move away by a few inches, move a foot away if that's how you may be using your phone in real life
6. compare the 2 messages.


If the messages left with N5 would sound just as well, PLEASE let me know the serial number (- last few digits) of your model and where you got it from.

Thansk
« Last Edit: January 21, 2014, 07:52:41 AM by nikon5400 »

s2law

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Re: Poor Audio Quality and other issues
« Reply #23 on: January 21, 2014, 10:06:27 AM »
I'll have a go with this tonight as my girlfriend has a Samsung S4. 

I will be brutally honest with my findings don't worry.  In fact I currently have an offer from Google to replace my handset due to the amount of dropped calls I'mm suffering at the moment.  I'm not sure if it's my network provider 3 (UK) who are now switching to 4G, so because they have less 3G available i'm told that this could be the reason my calls are drooping.  Alternatively it could be that it's simply just a software issue (like the overly dark video recording the N5 suffers), so I'm holding out though to see if the 4.4.3 will do the trick.

Go Broncos  ;)

(Just kidding, I'm English and can't handle stop start US sports - thank god for highlights!)

ravi

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Re: Poor Audio Quality and other issues
« Reply #24 on: March 19, 2014, 01:52:15 AM »
Hi all,

I am a newbie to this forum and want to say something in support of nikon5400.  After suffering with "horrible" audio quality in both earpiece and speaker phone for nearly a month with Nexus 5 and searching through numerous websites I stumbled on this discussion.

First of all, I wanted to say that I am really surprised that (not only on this discussion but overall) that most of the people are not ready to accept that this phone has bad audio quality!!  And they don't even want to compare against other phones!!  I was having many Nokia phones and recently S3 (which my wife uses now) and I can DEFINITELY SAY that of all the products I have brought in my entire life (not just phones) Nexus 5 is my worst purchase:-(

It is really terrible as a phone.  My S3 decimates it when it comes to audio quality.  I have another 4 days for my 30 day return policy (in CA) and I am going to return it. Period.

Another interesting thing I noticed in the Web is, just because this is an Android phone most of the people are discussing about how to root the phone & disable noise cancellation, disable this, disable that etc. Why the F**k should I do that when even my good old Nokia 3310's audio quality was far better than this.  If screen res. and browsing is what I want then I have other options. A phone is what I want in the first place and others are additional features.